A medical equipment repair call that only says the customer is ready does not tell the crew whether this is a down infusion pump. Juno writes the asset tag on the ticket before the before the case start is held.
The case start time belongs on the same line. Crews lose the stop when that note stays in a text thread after the call.
The caller hears that one local company will call back. The street address is on the job after that company claims it.